Toronto Jobs, Job Postings

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Customer Success Lead

Uberflip – Toronto, ON

Customer Success Lead at Uberflip in Toronto, Ontario, Canada

Position: Enthusiastic Customer Success Lead with technical know how who is passionate about working in technology and wants to be a key member in building the foundation for a world class customer success team.

What we’re all about:

Uberflip empowers marketers to ​organize their content marketing efforts into a beautiful front end experience for their audience without the help of IT departments.

Who we’re looking for in a nutshell:

  • You take the lead. Whether it’s formulating a better strategy or jumping in to put out a fire. We want you to rise to the challenge to lead a growing team.
  • You love technology and the web. You should be passionate about technology and comfortable with web based solutions.
  • You love helping people: We need you to have supported a medium to large customer base in the technology field who always strives for 100% customer satisfaction
  • You are a fast learner: You’ve got to feel comfortable in the world of bleeding edge technology.  You’ll need to learn the ever changing Uberflip Application on the fly, and be able to share that knowledge with a variety of users
  • You know what SaaS or Cloud Computing is: If you need to look it up don’t bother applying.
  • You like to sell. Ability to upsell and retain our customer is the core of this role and team that will be built around it with time.

Referral Program

Know someone great? We’re offering a $500 referral bonus for this position. Send them our way and we’ll send the bonus the day they start.

The daily routine:

  • Lead team of Customer Success specialists setting goals and expectations
  • Implement processes and execute on ways to identify customers with up-sell opportunity
  • Implement processes and execute on ways to identify customers before they churn
  • This is a hands on role – on the phone, ticketing system or whatever is needed throughout the day
  • Answer questions and troubleshoot problems from customers of Uberflip
  • Help with Tier 1 inquiries and product demos
  • Able and excited to upsell services to existing customers and prospects – although this is not a sales role we need you to be able to sell the benefits of our solution
  • Implement strategies to improve support team efficiency and adhere to SLAs as the company grows
  • Produce process documentation and desk level reference guides

What you’ve done to date:

  • Minimum 3 years experience with Zendesk or other client support ticketing solution
  • Experience in Customer Success or Account Management
  • Experience in a cloud software environment
  • Experience with identifying key data points and producing effective reports
  • Degree or Diploma in business, technology or computer science related field helps
  • Knowledgeable on social media platforms (YouTube, Twitter, Blog, etc)
  • Proficiency in reading, writing & speaking English fluently

Nice if you have:

  • Experience with Adobe CS Suite (inDesign, Photoshop, Acrobat Pro, PDF files)
  • Intermediate to advanced MS Excel skills
  • Knowledge of HTML, CSS, Javascript and web hosting

Uberflip Work Place Culture

Being able to wear jeans to work and work in a fun and relaxed environment where music is always playing is just the beginning. Uberflip recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values. At Uberflip, we are committed to diversity and equitable access to employment opportunities based on ability.

Uberflip offers challenging work, cutting-edge resources, a uniquely collaborative environment, competitive rewards and growth. If you have drive and determination to succeed this is the one place where you can feel free to challenge yourself, to explore new ideas, and create a career with tremendous impact.

See more at: http://www.uberflip.com/careers

How to get in the running:

Please apply through this post. We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.

Client Developer

Amaya gaming – Toronto, ON

Client Developer

Company DescriptionAmaya provides a full suite of gaming products and services including casino, poker, sportsbook, platform, lotteries and slot machines. Some of the world’s largest gaming operators and casinos are powered by Amaya’s online, mobile, and land-based products. Amaya is present in all major gaming markets in the world with offices in North America, Latin America and Europe. Amaya recently acquired Cryptologic, a pioneer within online casino, Ongame, a leader within online poker, and Cadillac Jack, a successful slot machine manufacturer. For more information please visit www.amayagaming.com. Amaya Gaming is listed on the Toronto Stock Exchange: http://www.amayagaming.com/investors/

Job DescriptionAs a Client Developer, you will contribute to the team’s overall success by providing creative solutions for the unique challenges of software development in the online gaming space. We strive for excellence, continuously improving the existing software through new code development, re-factoring, and advanced testing practices. This position also involves elements of leadership and application of disciplined agile methodologies.  If you would like the opportunity to design and build great software with a great team, then take advantage of this rare opportunity.

Primary Responsibilities

  • Quality code craftsmanship using ActionScript, JavaScript and HTML5
  • Collaborate with team members to iteratively deliver high-quality working software during each project
  • Identify and communicate technical and process impediments, along with solutions
  • High-level system design and support of the system architecture, APIs and protocols
  • Ensure the overall quality, reliability, and scalability of the system
  • Proactively engage in continuous improvement and learning
Qualifications

Required Technical Skills & Core Competencies

  • Expertise with ActionScript 3.0 as well as an ability to work with legacy ActionScript 1.0 and 2.0 codebases.
  • Expertise with the Flash authoring environment.
  • Expertise with Flex and Air application development.
  • Expertise with JavaScript, HTML, CSS and JQuery
  • Expertise with XML and JSON
  • Expertise with Object Oriented Design Principles
  • Expertise developing web applications
  • Excellent written and verbal communication skills for various audiences including customers, team members, and management
  • Strong analysis and design skills from both technical and business perspectives
  • Good understanding of Design Patterns
  • Strong understanding of HTTP and client/server application development
  • Able to collaborate with team and customers to define user stories and requirements
  • Able to
    translate user stories and requirements into a design that produces high quality code
  • Able to accurately evaluate risk and estimate software tasks
  • Self direction is a must

Assets

  • Experience with Agile Methodologies – specifically Scrum, XP and Lean are key assets
  • Experience with graphic design tools such as Photoshop and Illustrator
  • Experience with sound and sound production tools such as Soundbooth
  • Experience working with video and video production tools such as After Effects
  • Experience with Test Driven Development
  • Solid user interface design skills
  • Experience with mobile development (Web, iOS, Android)
  • Experience with other languages and platforms are an asset (Java, PHP, .NET, SQL)

Education

  • A Bachelor of Computer Science degree or an equivalent combination of education and experience is required.

We
thank you for your interest in the position should you meet the above criteria
please forward us your resume. Please note that only those candidates selected
for an interview will be contacted

Senior Sales Executive

Exponential – Toronto, ON

Senior Sales Executive

Company DescriptionAbout Exponential

Exponential is the global provider of advertising intelligence and digital media solutions to brand advertisers.

Our e-X Advertising Intelligence Platform combines one of the world’s largest digital media footprints with proprietary audience data and technology to deliver advertising intelligence that enables smarter, better-informed marketing decisions.

Our audience engagement divisions – Adotube, Appsnack, Firefly Video and Tribal Fusion – apply advertising intelligence to deliver high-impact, high-engagement campaigns across display, video and mobile media.

Exponential offers solutions in 26 countries worldwide and reaches more than 450m unique users every month.

Job DescriptionYou will represent Exponential and all of our divisions to the largest and most recognized brands and media agencies in Canada.  We will provide you with strong sales support, highly-effective campaign management, and a rich publisher network to draw upon to close the deal. You will be rewarded handsomely in the form of a compelling salary, commission structure, and stock options to share in the company’s prosperity. You are an energetic, dynamic, results-oriented sales athlete who excels at bringing in new business through advertising agencies.  You will manage key clients through day-to-day contact, seek opportunities to grow relationships, and ensure that our clients consistently receive superior customer service.

Responsibilities:

  • Represent all Exponential product divisions.
  • Maximize revenue growth with top advertising agencies.
  • Engage agency decision makers at all levels.
  • Conduct detailed needs assessments.
  • Plan, prepare and execute high impact meetings with prospects and clients.
  • Develop a formal plan and aggressively prospect, evaluate and identify best opportunities.
  • Identify and develop a strong understanding of client’s core objectives and challenges.
  • Adopt the company’s selling methodology.
  • Utilize research in presentations and interactions with prospects and clients.
  • Develop winning selling strategies and proposals.
  • Accurately forecast revenue growth.
Qualifications

  • 5+ years progressive online experience.
  • 3+ years experience calling on online advertisers.
  • BA/BS degree (In lieu of degree, 4 years of relevant work experience).
  • Ability to handle multiple projects.
  • Proven communication, presentation and sales skills with a knack for consultative selling.
  • In-depth knowledge and contacts with top online advertisers.
  • Strong understanding of industry trends, technologies and pricing models.
  • Excellent understanding of agency dynamics and campaign buying and planning.
  • Strong knowledge of ad campaign metrics and analysis.
  • Superior skills in all facets of the sales cycle including, prospecting, negotiating, and the ability to sell based on value – not price.
  • Understanding of audience profiles, online ad targeting, and campaign optimization.
  • Proven record of strategic development of Fortune 1000 client base.

Desired Qualifications:

  • A passion for technology and the ability to educate our clients on our platform
  • Established relationships with key agency planners and buyers
  • Strong understanding of industry trends, technologies and pricing models.
  • Excellent understanding of agency dynamics and campaign buying and planning.